Help Center - JustPlugz

electric_bolt How It Works

JustPlugz provides prepaid electric bike charging through simple QR code payments. Follow these steps to charge your vehicle:

JustPlugz Charging Panel - Payment and WhatsApp QR Codes

JustPlugz Charging Panel with Payment QR Code (left) and WhatsApp QR Code (right)

1

Scan & Pay

Scan the Payment QR code and pay for the amount you want

2

Plug In Vehicle

Plug in and close the socket cover properly

3

Enable WhatsApp Notifications

Scan WhatsApp QR code and click Send (one-time setup)

4

Get Notified

Receive alerts when charging completes

Step-by-Step Instructions

payments Step 1: Scan the Payment QR Code (Left Side)

Use any UPI payment app (Google Pay, PhonePe, Paytm, etc.) to scan the Payment QR Code on the left side of the panel. Pay for the amount you want at ₹0.50 per minute. You can pay any amount - the charging time will be calculated accordingly.

power Step 2: Plug In Your Vehicle & Close Socket Cover

IMPORTANT: After payment, plug in your vehicle and ensure the socket cover is properly closed. If the cover remains open after payment, you will be automatically refunded after 1 minute. This safety feature ensures proper connections before charging begins.

chat Step 3: Enable WhatsApp Notifications (One-Time Setup)

Scan the WhatsApp QR Code on the right side of the panel with your phone camera or WhatsApp scanner, then click "Send" to enable notifications. This is a one-time setup - once configured, you will receive messages at any JustPlugz charging station until you opt out by sending STOP to the same number.

notifications_active Step 4: Wait for Completion Notification

The station will notify you via WhatsApp when your charger has completed the charge. Unplug promptly to get reimbursed for unused minutes. Note: Leaving your vehicle connected after charging completes will NOT make you eligible for a refund - only unused time before completion is refundable.

lightbulb LED Status Indicators

Each charging socket has an LED indicator that shows its current status. Understanding these lights will help you use the stations effectively:

🟢

Green Light - Available

The socket is ready and available for use. You can scan the QR code and make a payment to start charging.

🔵

Blue Light - Charging in Progress

Someone is currently using this socket. The light will turn green when the session ends and the socket becomes available.

💙

Blinking Blue Light - Socket Cover Warning

Safety Alert: The socket cover was opened during an active charging session. You have 5 seconds to close the cover. If not closed, the socket will shut off and refund unused minutes. This prevents unauthorized use and ensures electrical safety.

🔴

Red Light - Out of Order

This socket is temporarily unavailable due to maintenance or a technical issue. Please use another socket or contact support.

🟡

Yellow/Amber Light - Station Starting

The station is booting up or connecting to the network. Wait a few moments for it to turn green.

warning Wait for Green

Always wait for the LED to be GREEN before scanning the QR code. Payments made when the station is not ready may require manual refund processing.

settings Technical Specifications

Charging Power

Socket Rating: 6A (Ampere) @ 230V AC
Maximum Power: Up to 1250W
Actual Power: Depends on your vehicle's charger
Socket Type: Standard 3-pin Indian plug

Pricing

Rate: ₹0.50 per minute (₹30 per hour)
Minimum Payment: Any amount via Razorpay (most apps allow ₹1 minimum)
Charging Time: You get exactly the minutes you paid for
Example: Pay ₹50 = Get 100 minutes of charging

savings Flexible Payments

Pay only for what you need! If you're not sure how long to charge, start with a smaller amount and make additional payments if needed.

build Troubleshooting

❓ Light is green but socket is not powering on after payment

Confirm your payment was successful (check your payment app)
Wait 10-20 seconds - the socket may take a moment to activate
Check if the socket cover is properly closed - if left open for 1 minute after payment, you'll be refunded
Check if your vehicle charger is properly plugged in
If still not working, contact support by scanning the QR code on the panel

❓ I got refunded after making payment - why?

This typically happens if the socket cover was not closed within 1 minute after payment. The system requires the cover to be properly closed before charging can begin. To avoid this:

Make your payment first
Immediately plug in your vehicle
Close the socket cover properly within 1 minute
The charging session will then start automatically

The refund protects you from paying for a session that never started.

❓ The LED is blinking blue - what does that mean?

Blinking blue means the socket cover was opened during charging. You have 5 seconds to close it:

If you close the cover within 5 seconds, charging will continue normally
If you don't close it, the socket will shut off for safety
Any unused minutes will be automatically refunded
This safety feature prevents unauthorized use and electrical hazards

❓ Light is red - what should I do?

Red light means the socket is out of order. Check if other sockets at the same station are available (green). If all sockets are red, the station is under maintenance. Contact support if you need assistance.

❓ Made payment but need to stop charging early

Simply open the cover and unplug your vehicle. The session will end automatically and any unused balance will be refunded to your original payment method within 5-7 business days. You'll receive a WhatsApp notification with refund details.

❓ QR code not scanning properly

Clean the QR code sticker if it's dirty or wet
Ensure good lighting - use your phone's flashlight if needed
Hold your phone steady and at the right distance (6-12 inches)
Try different QR code scanner apps if your payment app isn't working
Ensure the station LED is GREEN before scanning

❓ Charging stopped before time ran out

This can happen if:

Someone opened the socket cover during charging
Power interruption at the location - your charge will resume for the remaining time once power is restored
Station went offline temporarily

Unused minutes will be automatically refunded. Check for a WhatsApp notification with details.

❓ How do I find the serial number for support?

The serial number is printed on the station body (format: 2604XXX). You'll need this when contacting support. Each socket also has a number (1, 2, etc.).

payment Payments & Refunds

Accepted Payment Methods

UPI only (Google Pay, PhonePe, Paytm, etc.)

All payments are processed securely through Razorpay Payment Gateway.

Automatic Refunds

You'll receive automatic refunds in these situations:

Early Termination: Unplugged before time ended
Battery Full: Vehicle stopped charging (battery reached 100%)
Manual Stop: You opened the socket cover
Technical Issues: Station error or power failure

Refund Timeline

Initiated: Immediately when session ends
Processing: 5-7 business days to your original payment method
Notification: WhatsApp message with amount and reason

info Note

Once a charging session starts, payments are non-refundable except for the unused minutes calculated automatically. Plan your charging time accordingly.

security Safety Guidelines

Socket Cover Safety Feature

warning Critical Safety Measure

Opening the socket cover while a session is active will trigger an important safety sequence:

The LED indicator will blink blue for 5 seconds
If you close the cover within those 5 seconds, charging will continue normally
If the cover remains open after 5 seconds, the socket will be switched OFF immediately
If there are unused minutes when the socket switches off, you will be automatically refunded

Why This Safety Feature Exists

Prevents Theft: Stops unauthorized users from unplugging your charger and using your paid session for their vehicle
Electrical Safety: Ensures the charger can be safely removed without risk of electric shock when the cover is open
User Control: Gives you 5 seconds to adjust connections or close the cover if accidentally opened

General Safety Guidelines

Weather Protection: Stations are weather-resistant, but avoid charging during heavy rain for your own safety
Proper Connections: Ensure your vehicle charger plug is fully inserted into the socket
Don't Force: If the plug doesn't fit easily, don't force it - check for compatibility
Supervision: Monitor your vehicle during charging, especially the first few times
Emergency Stop: In case of any smoke, sparks, or unusual sounds, immediately unplug and contact support
Keep Area Clear: Don't block other sockets or create tripping hazards with your vehicle/cables

support_agent Need Help?

If you couldn't find the answer to your question or need assistance, we're here to help:

chat

WhatsApp Support

Message us on WhatsApp for quick help - Click here to start

info When Contacting Support

Please have ready:

Station serial number (on the station body)
Socket number (if multi-socket station)
Payment transaction ID (if relevant)
Description of the issue and LED color

Response Time

We aim to respond to all support requests within:

WhatsApp: Within 1-2 hours during business hours (9 AM - 9 PM)
Payment Issues: Priority handling within 30 minutes
Technical Issues: Same day response and resolution attempt